Frequently Asked Questions
Everything you need to know about your Muc-Off fashion order.
What are your standard shipping times within the UK?
We offer standard delivery via Royal Mail which typically takes 2-3 working days. Express next-day delivery is also available for orders placed before 2 PM Monday through Thursday.
How do I return an item if it doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay using PayPal, Apple Pay, Google Pay, or interest-free installments via Klarna.
How should I care for my Muc-Off technical apparel?
To maintain the quality of your gear, we recommend washing at 30 degrees Celsius with mild detergent. Avoid fabric softeners and tumble drying to preserve the technical fabrics and prints.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your clothing materials sustainably sourced?
We are committed to reducing our environmental impact. Many of our latest collections utilize recycled polyester and organic cotton, and we are continuously working to improve the sustainability of our entire supply chain.